Customer Responsibility

As a customer of Yellowbird Education, it is your responsibility to read and understand all information provided on the booking page, including suitability requirements such as age and year group. By completing your booking, you confirm that your child meets the stated criteria.

While Yellowbird Education will review bookings where possible, we cannot guarantee to verify the suitability of every booking. It remains the sole responsibility of the customer to ensure that their child meets the stated age and year group requirements.

Any errors made during booking are subject to our standard cancellation and refund policy outlined below.

Payment Terms

Full payment must be received at least 14 days before the start of the workshop, class, or exam. If payment is not received by this time, your child’s place may be offered to someone on the waiting list.

On-Site Workshops/Courses/Exams

If you need to cancel your booking, please email us at hello@yellowbirdeducation.co.uk

You will have the following options:

• 14 days or more before the start of the workshop/course/exam: you will be offered credit for a future workshop/course/exam valid for 12 months OR a full refund less an admin fee (the lesser of 10% of the order or £50).
• Less than 14 days before the start of the workshop/course/exam: refunds credit notes and date changes cannot be given.

Absences (non-attendance without notice) are not eligible for a refund or credit.

Illness and Absence

Once a place has been booked and confirmed, staffing, materials, and venue costs are committed in advance.

For this reason, we are unable to offer refunds, credits, date changes, or alternative sessions for missed classes or workshops due to illness, injury, or any other personal circumstances.

APT (Academic Profile Test)

Once you have booked the Academic Profiling Test, we will send you a link and your log-in information.

We ask that you make your booking with at least 48 hours, before you would like to sit the test. This gives us time to log your details.

We are unable to offer any refunds/credits on this product.

Please contact hello@yellowbirdeducation.co.uk if you have any problems or questions.

Downloadable Exam Papers & Guides

This a digital product with a download window of 3 months from the time of purchase.

We are unable to offer any refunds/credits on these products.

Please contact hello@yellowbirdeducation.co.uk if you have any problems with the download.

Last updated on 13th October 2025