Cancellation Policy
Once committed to a course/workshop/exam (by completion of an online or email booking), a contract exists with YBE.
On-Site Workshop/Course/Exam Policy
Payment must be received in full 14 days prior to the start of the course/workshop/exam or your place will be offered to someone on the waiting list.
Should you need to cancel a booking, you must communicate your wish to cancel by email (hello@yellowbirdeducation.co.uk) and you will have the following options:
* 14 days or more before the start of the course/workshop/exam, you will be offered a credit for a future course/workshop/exam valid for 12 months OR a full refund less an admin fee (the lesser of 10% of the order or £50).*Less than 14 days before the start of the course/workshop/exam, refunds or credits can not be given unless the workshop is full and we can fill the place with the waiting list.
No shows are not eligible for a credit or refund.
A workshop/exam booking may be transferred to another person with no additional charges.
If a child has been asked to isolate, we will try to change your child’s booking if possible. If you can give 5 days notice and proof of isolation then we will look at the options. Where we have a waiting list and another child takes up your place, we can give a refund.
There is an administrative charge of £20 where a cheque is returned unpaid by the bank.
COVID-19 Cancellation Policy
In light of the recent COVD-19 situation, should Yellowbird be unable to run workshops/classes/exams:
You will be offered a credit for a future course/workshop/exam valid for the remainder of 2020 (with no admin fee for the change of date).
If you wish to receive a refund, you will receive a refund less a small admin/bank fee of £28 per workshop.
If you can not attend Yellowbird workshops due to enforced holiday quarantine we can not give a refund under 14 days notice from the beginning of the course/workshop.
If a child has been asked to isolate, we will try to change your child’s booking if possible. If you can give 5 days notice and proof of isolation then we will look at the options. Where we have a waiting list and another child takes up your place, we can give a refund.
If your child develops COVID symptoms during the course of the workshops/course we are unable to give refunds. We will try our best to accommodate them on a workshop at another time.
Online Workshop/Course/Exam Cancellation Policy
Payment must be received in full 14 days prior to the start of the course/workshop/exam or your place will be offered to someone on the waiting list.
Once booked into an online workshop, if you need to cancel 14 days before the Workshop begins, you will be offered a credit for a future course/workshop/exam (these may be in person only) valid for 12 months OR a full refund less an admin fee (the lesser of 10% of the order or £50).
No refunds will be made if 14 days notice of the beginning of the Workshop/course is not given.
No shows are not eligible for a credit or refund.
Once our online workshop booklets have been posted/delivered/emailed, we cannot offer a credit or a refund for this booking.
PDF Booklets and exam papers may not be passed on to other parties. These contain a copyright to Yellowbird Education.
A workshop/exam booking may be transferred to another person with no additional charges.
There is an administrative charge of £20 where a cheque is returned unpaid by the bank.